Shipping & Returns

Shipping

• Orders are processed on working days (Monday to Friday, excluding UK bank holidays).
• Your items may be sent from different warehouses, so an order can arrive in more than one parcel.
• Once your order ships you will receive tracking details by email. You can also check it on Track Your Order.
• During sales and busy seasons, deliveries may take a little longer.

Your right to cancel (14 days)

If you change your mind, you can cancel your order within 14 days of receiving it, without giving a reason. To cancel, contact us through our Contact Us page with your order number. You then have 14 days to send the items back.

• Health and hygiene exception: for health and hygiene reasons, sealed beauty products (such as skincare, makeup, fragrance and haircare) can only be returned if the seal is unbroken and they are unopened and unused.
• Fashion items should be returned unworn, unwashed and with tags attached.
• Return shipping costs are paid by [you / us], unless the item is faulty or we sent the wrong item.
• We will refund you within 14 days of receiving the returned items (or proof that you sent them back), using the payment method you used to order.

Faulty or wrong items

If an item arrives damaged, faulty or not as described, contact us with your order number and a photo. You are entitled to a repair, replacement or refund under the Consumer Rights Act 2015, and we will cover the cost of returning it. This does not affect your statutory rights.

How to start a return

1. Contact us through the Contact Us page with your order number and the items you want to return.
2. We will send you the return address and instructions.
3. Pack the items securely and keep your proof of postage until your refund arrives.