FAQs

Add products to your bag, open your Bag and go to checkout. Fill in your delivery details, choose a payment method and place your order.

[List your payment options, e.g. debit/credit card, PayPal, Apple Pay.] You will see all available options at checkout.

Contact us as soon as possible. We can change or cancel an order until it has been dispatched.

[Say whether guest checkout is allowed.] With an account you can see your orders and save your details for next time. Create an account.

Usually [2 to 5] working days within the UK after dispatch. See Shipping & Returns for details.

Use the Track Your Order page with your order number and billing email, or log in to My Account.

[Your delivery charges.] The exact amount is shown at checkout before you pay.

[Explain where your products come from, e.g. UK-based suppliers and authorised distributors.] All cosmetics we sell should carry the details of their UK Responsible Person on the label.

Check the shade photos and description on each product page. If you are unsure, message us with a photo in natural light and we will help.

Yes. We recommend testing any new product on a small area of skin 24 hours before full use, especially if you have sensitive skin. Always read the ingredient list.

You can cancel within 14 days of receiving your order. For hygiene reasons, sealed beauty products can only be returned if unopened, and fashion items should be unworn with tags attached. See Shipping & Returns.

Contact us as soon as possible with your order number and a photo. You are entitled to a repair, replacement or refund, and we will cover the return cost.